Initially serving as regional director of operations, Pam Gray is now the Bonaventure Senior Living COO. In this position, Gray oversees the company’s finances and daily operations, working hard to achieve and maintain a 96 percent customer satisfaction rate. This rate is rare in any industry, says Pam Gray of Bonaventure Senior Living, and it’s proof that the company’s hard work is paying off.
Bonaventure Senior Living has consistently ranked high in customer service surveys. Out of every 10 residents recently surveyed, nine of them report high satisfaction with the customer service they receive from Bonaventure Senior Living. This is in part due to a commitment from the team at Bonaventure Senior Living to always strive to improve service at each community.
To ensure Bonaventure Senior Living retains its high level of customer satisfaction, the staff at Bonaventure Senior Living regularly seeks input from residents. This feedback, garnered from meetings and surveys, is used to plan changes and improvements as Bonaventure Senior Living continues to grow. To facilitate improvements, Bonaventure Senior Living regularly solicits feedback from residents, through surveys, one-on-one communication, and town hall meetings.
By getting feedback directly from Bonaventure Senior Living residents, they can customize future efforts and further improve customer satisfaction. With locations throughout the Western region of the U.S., Bonaventure Senior Living is always working hard to better its units and customer care. Pam Gray, Bonaventure Senior Living COO, personally trains team members on upholding the Bonaventure commitment to providing top-notch customer service. It’s this commitment that sets the company apart from other senior care communities.
Bonaventure Senior Living strives to provide the proper living environment for every senior’s needs. From independent living to assisted living to memory care, the dedicated team at Bonaventure Senior Living staff work with families to find the perfect home for their loved ones.
For those who need assistance with day-to-day activities, a Bonaventure Senior Living community that offers assisted living is the perfect choice. More intensive care is available through their communities that offer memory care. According to Pam Gray, Bonaventure Senior Living works hard to ensure each of its communities are tailored to the needs of the residents they serve.
Formerly with Farmington Square, Pam Gray, Bonaventure Senior Living COO, has a long career of working to improve customer relations at senior communities. In her view, the “customer” always comes first, with everything geared toward helping facilitate better resident relations. With many residents referred by churches and medical professionals, Pam Gray says Bonaventure Senior Living is fulfilling many of its goals to be among the best senior communities in each area in which it has a presence. By always focusing on top-quality customer service, Pam Gray, Bonaventure Senior Living COO, believes the company will always set itself apart from their competition.
To learn more about Bonaventure Senior Living, visit them online at RetirementPerfected.com.